Terms & Conditions

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Terms & Conditions

These terms and conditions of sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.

Prices and Promotions

All prices and charges on the website are shown in Euros. They include any VAT payable but do not include delivery charges. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

Although we endeavour to ensure that all pricing information on the website is correct, occasionally an error may occur and goods may be mispriced. In this event we will contact you via e-mail to make you aware of the correct price and to ask whether you wish to proceed with your order at the revised price or whether you would rather cancel. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the stated period.

We reserve the right to adjust prices, offers, goods and specifications of goods on the website at any time. This will not affect confirmed orders.

Online Purchase

Simply browse our store and add any items in the appropriate size to the cart. When you have completed your selection, proceed to the checkout where you will be asked for the necessary information required to process your order. You will have the opportunity to amend or abort your order up until the point that you submit the order on the secure page.

All orders made by you through the website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you in the circumstances.

After submitting your order we will send you a transaction confirmation e-mail and an order acknowledgement e-mail with the appropriate order number and details of the goods which you have ordered. Please note that this is an acknowledgement of your order and not an acceptance.

Acceptance of your order and the formation of a contract between us will take place when we send you an e-mail stating that the goods which you have ordered have been despatched.

Payment and Security

The total cost of your order is the total cost of the goods ordered plus the delivery charge and will be confirmed to you on the final step before you submit your order.

Security is probably one of the most significant concerns for a shopper during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone as the information transmitted online is heavily encrypted. The payment process is handled by Realex, to ensure the security and integrity of all sensitive data.

Alternatively, PayPal allows anyone to pay securely any way they prefer and has quickly become a global leader in online payment solutions. PayPal enables global ecommerce by making payments possible across different locations, currencies and languages.

If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for providing you with a reason for their refusal.

We are not responsible for your card issuer or bank charging you as a result of your transaction as payment for your order.

Please make cheques payable to mashngravy

Delivery

Irish delivery is charged at a flat rate of €4.00. Items are despatched using An Post Delivery. Each package will have track and trace on it.

We aim to deliver your order within three working days. We cannot accept responsibility for late deliveries due to circumstances out with our control.

International delivery is charged at £5 (€6) for UK, €9 for Europe and €13.00 for the Rest of The World if goods are under 50lbs.

We aim to deliver international items within five working days. We cannot accept responsibility for late deliveries due to circumstances out with our control.

If the goods are lost in transit please contact our customer services team quoting your order number and delivery address and we will investigate with the carrier.

Once the goods have been delivered to you all risk of damage to, or the loss of, the goods shall pass to you. If you choose to cancel your order in accordance with the cancellation and returns policy you must take good care of the goods pending their return.

Gift Wrapping

We are delighted to send any item as a gift anywhere in the world. This service carries no additional charge.

Returns

Please contact our customer services team by telephone or e-mail quoting your order reference number.

How to Return or Exchange

Please return your purchase to us unworn and in the original condition including labels

We strongly recommend that all goods returned are sent by recorded delivery as mashngravy cannot be responsible for items lost in transit.

Goods returned to mashngravy are at your own expense, however we will send your exchange back to you free of charge.

If you are returning goods due to a fault with the product then we will also reimburse the cost of your postage.

You will receive your refund credit, cheque or exchange order within seven working days. We endeavour to process this as quickly as possible.

Please note that we are not able to refund an item without a receipt and refund will only be issued to the original payer.

Privacy

Mashngravy are committed to protecting your privacy. We will only use the the information collected lawfully in accordance with the Data Protection Act 1988 & 2003.

The information we collect about you includes your name, address, phone number and e-mail address. We require this information to process your order and to provide you the best possible customer service.

Mashngravy only use temporary cookies on this site to track customers purchases from page to page.

We will only send emails to you if you have first given permission ie. via our mailing list, and you will be given the opportunity to unsubscribe at any time.

Under no circumstances will mashngravy share your personal information with any other party.

We do not collate sensitive information on you, and any information we hold will be accurate and up to date. You can contact us at any time to enquire what personal information we have and if any inaccuracies are found we will amend this immediately. All personal information will be held securely and in accordance with our internal security procedure and legal requirements.

Severance

Each provision of these terms and conditions of sale shall be construed separately and independently of one another and the validity of any one part shall not affect the validity of any other part.